Excel file

From the dataset abstract

A survey mapping user needs for mobility services was conducted as part of the EU co funded SOLMU project between 27 June and 30 September 2025. The focus of the survey was the accessibility of transport hubs and mobility services. Mobility services include, for example:

• public transport (bus, metro, train, tram)
• taxis and demand responsive transport services
• city bikes and e scooters

The City of Espoo was responsible for the implementation and analysis of the survey data. The questionnaire template was commissioned from Riesa Consultative Oy.

The survey was carried out as a Webropol questionnaire, and in addition, accessibility specialists from Riesa collected responses by interviewing people in Otaniemi and Leppävaara. A total of 1012 responses were received, of which 42 were collected through interviews. Respondents were offered the opportunity to participate in a draw for an S gift card.

The survey was carried out in Finnish, Swedish, English, Russian, Arabic and Easy Finnish. Despite the multilingual approach, the share of respondents with foreign-language backgrounds remained small.

More information about the survey

• Webinar on the results (in Finnish)
• Webinar presentation materials(in Finnish)
• Summary (to be published later)

Processing of Responses

Points to note regarding the open ended responses:

• Responses to open-ended questions have been separated into their own dataset apart from multiple choice responses. In addition, the order of respondents has been randomized.
• For data protection reasons, the final question has been removed: ”What mobility aids do you use or what kind of assistance do you need from another person to use mobility services?”
• Multilingual responses have been kept in their original language.
• Swear words have not been removed unless the content was otherwise offensive or hate speech.

Certain modifications have been made to the dataset relating to the removal of offensive content and the protection of personal data. Most changes concern the open ended responses, where modifications are marked both in the response text and in a separate comment column. In multiple choice questions, modifications appear only in the open ended fields without a separate comment column.

• Removal of personal data: in the response text marked as [henkilötieto poistettu], in the comment column “Henkilötieto poistettu”
• Removal of offensive content: in the response text marked as [loukkaava sisältö poistettu], in the comment column “Loukkaava sisältö poistettu”
• Meaningless responses such as “asdf”, “-”, “eos” or “en tiedä”: emptied with no markings in the fields or comment column
• Offensive expressions referring to substance users: expression modified to [päihteidenkäyttäjä] in the response text, with the comment “Loukkaavaa sisältöä muokattu”
• Some responses have been modified, summarised or partially removed for anonymisation purposes: modifications shown in brackets in the response text, with comment such as “Vastausta muokattu anonymisoinnin vuoksi”, “Vastausta tiivistetty anonymisoinnin vuoksi”, “Osa vastauksesta poistettu”, or a combination of these

Questionnaire form in different languages

• Questionnaire in Finnish (includes question rules)
• Questionnaire in Arabic
• Questionnaire in English
• Questionnaire in Russian
• Questionnaire in Easy Finnish
• Questionnaire in Swedish

SOLMU Project

The EU co funded SOLMU project (2024–2026) is a joint initiative of the City of Helsinki (Business Helsinki), Forum Virium Helsinki Oy and the City of Espoo. The project promotes sustainable mobility solutions and supports companies in developing new business models, products and services.

Source: Pääkaupunkiseudun liikkumispalveluiden käyttäjätarpeiden kartoitus